>Frequently Asked Questions
Frequently Asked Questions 2017-11-15T12:54:21+00:00
What are the items that cannot be returned? 2017-11-15T12:52:23+00:00

The items that cannot be returned are:

Clearance items clearly marked as such and displaying a No-Return Policy

When the offer notes states so specifically are items that cannot be returned.

Items that fall into the below product types

  • Underwear
  • Lingerie
  • Socks
  • Software
  • Music albums
  • Books
  • Swimwear
  • Beauty & Fragrances
  • Hosiery

Also, any consumable items that are used or installed cannot be returned. As outlined in consumer Protection Rights and concerning section on non-returnable items.

Can I return Clothing & Fashion accessories? 2017-11-15T12:50:49+00:00

You can return any Clothing item or Fashion accessory within 15 days in the same condition you received and in the original box and/or packaging intact, as long as the item is:

  • not listed in the Non-Returnable List.
  • not Clearance Items clearly marked as such and displaying a No-Return Policy
  • in the same condition as received and with the original packaging box and tags attached
When are ‘Returns’ not possible? 2017-11-15T12:50:13+00:00

There are a few certain scenarios where return is not allowed:

  • Return request is made outside the specified time frame, of 15 days from delivery.
  • Product is used, damaged, or is not in the same condition as you received it.
  • Specific categories like innerwear, lingerie, socks and clothing freebies etc.
  • Defective products which are covered under the manufacturer’s warranty.
  • Any consumable item which has been used or installed.
  • Products with tampered or missing serial numbers.
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
  • Fragile items, hygiene related items.
Who pays for the shipping charges when I return an item? 2017-11-15T12:49:46+00:00

You can return an item for free within 15 days from delivery date.

I lost the Original Packing in which I received the item, how can I still return it? 2017-11-15T12:49:22+00:00

We accept return of item only if it is in an unopened, original box and/or packaging intact with all labels and barcodes on it, however in this case, please contact our Customer Service Team (+971).

Can I return my item after 15 days? 2017-11-15T11:17:21+00:00

There may be situations in which you were not able to return items within the 15 days, in such cases please contact our Customer Service Team (+971) or through the Contact Us page to file a complaint. Complaints are handled on case by case basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.

How can I receive a refund if I paid by Credit Card? 2017-11-15T11:16:57+00:00

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement depending on individual’s bank process.

I have changed my mind; can I return what I have bought? 2017-11-15T11:16:08+00:00

If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 15 days to return them, keeping the below rules in mind:

The item is not on the Non-Returnable list.

You can’t return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.

Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.

I received wrong item, can I return it? 2017-11-15T11:14:25+00:00

In unusual circumstance where the item received is wrong, you can return the item in the same condition you received and in the original box and/or packaging intact. Once we receive the returned item, we will verify the returned item and deliver to you the correct item within 3-4 days. We will take care of the shipping fees.

Can I Replace or Exchange an item rather than a refund? 2017-11-15T11:12:34+00:00

You can replace or exchange an item within 15 days. However, the item must be in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and replace or exchange the item for you.

What does it mean by ‘Retail Packaging’ never opened (Sealed & Closed Box)? 2017-11-15T12:53:32+00:00

A brand-new, unused, unopened, undamaged item in its original packaging. Packaging should be the same as when it was delivered to you.

I received a defective/damaged item, can I get a refund? 2017-11-15T11:09:58+00:00

In case the item you received is damaged or defective, you could return an item in the same condition as you received it with the original box and/or packaging intact. Once we receive the returned item, we will inspect it and if the item is found to be defective or damaged, we will process the refund along with any shipping fees incurred.